RETURN/REFUND

RETURN/REFUND/CANCELLATION POLICY

We do not accept returns for any beauty product apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our call-center within 24 hours of receiving & accepting the product.We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us 0172-501-828 or by emailing us at shalziosm@gmail.com

 

Return Policy

How long will the return process take?
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

How do I return a product?
If for any of our mistake the product has to be returned (like damaged in transportation or manufacturing defect) We currently don’t have pickup option. Please make sure the product is sealed properly. You can schedule a pickup using our logistics partner, at our cost, by calling us 0172-501-828 or by emailing us at shalziosm@gmail.com

 

Where do I return the product?

If for any other exceptional reason a return request is accepted you will have to send the product to :-

Floor 6, 609 CCC VIP Road, Zirakpur

Returns Department

Address: Floor 6, 609 CCC VIP Road, Zirakpur, Mohali

Phone Number: 0172-501-828

Please also inform shalziosm@gmail.com of the refund.