Refund policy

Return, Cancellation & Refund Policy

The products are not returnable considering the hygiene standards we maintain. However, in a verified case of a damaged product or incorrect delivery, we will provide an appropriate resolution in the form of a replacement or refund, on a case-to-case basis.

For any queries or complaints, you may contact us:

Email: shlaziosm@gmail.com
Phone: +91 8699488802

Can I change my order once it has been placed?

We do not accept changes to orders once they have been placed. However, if the request is communicated within 24 hours of placing the order, we may be able to modify the order details or the delivery address, subject to feasibility and at the sole discretion of M and S India Group.

Can I cancel my order?

Orders can be cancelled within 4 hours of placing the order. To cancel your order, please email us at shlaziosm@gmail.com with your name, order number, order date, and mobile number. Our team will contact you to confirm the cancellation.

Please Note:
If your order has already been processed or dispatched and you choose to cancel it, the refund will be issued after deducting ₹120 as shipping and handling charges. The remaining amount will be refunded to your original payment method.

When and how will I receive my refund?

Refunds are processed to the same payment method used while placing the order. The refund process generally takes 7–14 working days, depending on your bank and payment gateway.

In the case of order cancellation after purchase, the applicable refund will be processed after deducting ₹120 towards shipping charges, wherever applicable.

For credit card payments, the refund may reflect in your account by your next billing cycle. You will receive an email confirmation once the refund has been processed. If the amount is not reflected after the specified time, please contact your bank or credit card issuer for further assistance.