Cancellation/Return Policy
We are committed to ensuring that you receive your order in proper condition. Refunds are applicable only in specific situations mentioned below.
🔄 Refund Eligibility
- Damaged products received by the customer.
- Missing products from the delivered order.
Refund requests for any other reason will not be eligible for a refund.
⏱️ Issue Reporting Period
Any issue related to a damaged or missing product must be reported within 48 hours of delivery.
Requests raised after the 48-hour period may not be considered for replacement or refund.
🔍 Verification Process
To raise a request, customers must contact our support team with their Order ID and relevant details of the issue.
For damaged products, customers may be required to provide clear photographs or videos of the product and packaging for verification.
📦 Replacement Before Refund
Customers who are eligible for a claim will be provided with a replacement product first.
If the issue continues even after the replacement, the refund will be considered after our team has verified the issue.
💳 Refund Processing
A refund will only be processed after the issue has been reviewed and verified by our team and the replacement process has been completed.
Once approved, the refund will be initiated to the original payment method used for the order, wherever applicable.
📞 Customer Support
Email: care@shalzio.com
Phone: 8699488802
Our team will review your concern and assist you according to the terms mentioned in this Refund Policy.
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