We don’t accept changes in the order once they are placed. However, if changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of M and s India Group.
Cancellation/Return Policy
Refund & Return Policy
The products are not returnable considering hygiene we need to maintain. In a proven case of damaged or wrong delivery, we can provide appropriate resolution of replacement or refund on case-to-case basis.
For any query or complaint, you may reach us at:
E-mail: care.shlazio@gmail.com
Phone: 8894930001
Can I change my order once it has been placed?
Can I cancel my order?
Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on shlaziosm@gmail.com with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.
When and how will I get my refund in case of cancellation or product return?
Refunds are credited back to the same mode of payment which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. The refund will be credited back between 7-14 working days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.